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Family Tech Help

General Tech Support

Student tech support begins in the classroom.  Students and teachers will perform basic troubleshooting techniques and when those do not resolve the issue, the problem will be escalated to the campus instructional tech or the instructional tech assigned to the campus.  The first line of defense it to simply restart the device as that tends to clear up a vast majority of problems.  If the device is damaged, then please report that to a teacher and they will be able to contact the campus tech support staff.  

During bad weather days, if your device is not working properly please contact the teacher and explain the issue via email.  In this email please include any screenshot or detailed explanation of the problem that is happening.  If there is an error message displayed on the screen, include those details.  Please also include the program that the problem is happening in.  If the teacher isn't able to fix the problem they will pass the ticket on and it will be addressed as soon as possible.  Please also include the best contact information in case the technician needs to call by phone.  


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