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General Tech Support
Student tech support begins in the classroom. Students and teachers will perform basic troubleshooting techniques and when those do not resolve the issue, the problem will be escalated to the campus instructional tech or the instructional tech assigned to the campus. The first line of defense it to simply restart the device as that tends to clear up a vast majority of problems. If the device is damaged, then please report that to a teacher and they will be able to contact the campus tech support staff.
During bad weather days, if your device is not working properly please contact the teacher and explain the issue via email. In this email please include any screenshot or detailed explanation of the problem that is happening. If there is an error message displayed on the screen, include those details. Please also include the program that the problem is happening in. If the teacher isn't able to fix the problem they will pass the ticket on and it will be addressed as soon as possible. Please also include the best contact information in case the technician needs to call by phone.
The mission of the Sulphur Springs Independent School District is to provide students with the skills that will prepare them to adapt and excel in a fast-changing world, enabling them to lead productive lives. The district shares with parents and the community the responsibility of promoting high standards and expectations as we provide opportunities for all students within our diverse community to attain personal growth and to become lifelong learners.
Sulphur Springs ISD | 631 Connally St | Sulphur Springs, TX 75482 | PH: (903) 885-2153 | FAX: (903) 885-4011 | Email the Webmaster
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